So you’re running a Customer Service Excellence Training on Zoom. Awesome! But have you ever noticed how easy it is for people to zone out during these sessions? It’s not just about putting information out there; it’s about engaging the audience and making sure they’re absorbing all the good stuff you’re sharing. If they're engaged, they're learning. And if they're learning, they're more likely to become the rockstar customer service reps your company needs. Let’s talk about how we can keep your attendees on the edge of their seats using some cool features from StreamAlive.

Map Your Audience's Journey

Kick off your session by claiming your audience's attention with Magic Maps. It's a fantastic way to connect everyone and start a conversation. Ask them, 'Where in the world are you joining us from today?' As they enter their answers, you'll see those locations light up on a real-time world map. It's not only a great icebreaker but also an exciting visual that promises your session is going to be interactive and fun. How about asking them to share a dream destination they've always wanted to visit? Every answer offers a glimpse into their personalities, giving you a chance to personalize your interactions and make everyone feel seen and valued.

Collect Thoughts with Open-Ended Polls

Enhance engagement and gather varied insights with Open-Ended Polls. Prompt your attendees with questions like, 'Describe your ideal customer service experience in one sentence,' or 'What's the most interesting customer feedback you've ever received?' As they type their responses, you'll see a variety of colorful answers popping up. This not only breaks the monotony of a one-way conversation but offers diverse perspectives that can enrich your training with real-world insights from different participants.

Gauge Knowledge with Power Polls

Use Power Polls to check in on your participants’ understanding in real-time. Ask something like, 'What aspect of customer service do you find most challenging?' Offer multiple choice questions about key points, and watch live as your audience engages by selecting options. Not only does this check for understanding, but it opens the floor for further discussion about the most popular or least favorite options. This can spark lively debates and ensure that those staying quiet can still have their voices heard through the click of a button.

Spin and Win Participation

Let’s face it, not everyone jumps in with comments during a session. The Winner Wheel can be your secret weapon here. You can incentivize participation by saying, 'Hey, whoever comments the most thoughtful question or shares a real-life customer service story will get a special shout-out or maybe a small prize!' By spinning the wheel, you randomly choose someone, keeping the suspense high and encouraging everyone to get involved. It's a simple way to ramp up interaction while making your session look like a mini-game show – and who doesn’t love that?

Capture Ideas with Wonder Words

Create a visual summary of your audience's thoughts with Wonder Words. During your session, ask participants, 'What word comes to mind when you think of great customer service?' or 'Share one word to describe your biggest challenge in handling customers.' As attendees type in the chat, watch as a word cloud forms, highlighting the most common thoughts and concerns. This not only keeps everyone involved but gives you, the host, quick insights into what areas might need more focus, and makes it clear that everyone's input matters.

Let Choice Circle Decide

Use Power Polls to check in on your participants’ understanding in real-time. Ask something like, 'What aspect of customer service do you find most challenging?' Offer multiple choice questions about key points, and watch live as your audience engages by selecting options. Not only does this check for understanding, but it opens the floor for further discussion about the most popular or least favorite options. This can spark lively debates and ensure that those staying quiet can still have their voices heard through the click of a button.