Terms of Service

These Terms of Service (the “Terms”) govern the access to, and use of, www.streamalive.com (“the Website”) and the online, web-based applications and platform made available by Wordsworth Tech, Inc. and doing business as StreamAlive via the Website (collectively “the Service”). If You (as defined in the paragraph below) are accessing or using the Website for a trial of the Service, these Terms will also govern that trial.

By clicking the box indicating acceptance of these Terms, You are indicating that You have read and understood and agreed to constitute a legal and binding agreement between the customer identified in the order form filled up when the Service was requested (“You” / “Your”) and Wordsworth Tech, Inc., a company with its registered office at 8, Battalion Drive, Basking Ridge, NJ 07920 and doing business as StreamAlive (“StreamAlive”). If You do not agree to be bound by these Terms, then You have no right to use the Service.

By accepting the Terms on behalf of a company or other legal entity, you represent that you have the authority to bind the said company or other legal entity and in which case these terms “You” or “Your” in these Terms shall refer to such company or entity. If you do not have such authority, you must not accept the Terms and shall not use the Service.


Registration

StreamAlive may make the Service available to You on a trial basis for a limited period of time (“Trial Period”). All requests for access to the Service on a trial basis are subject to written acceptance by StreamAlive. If Your request for the trial is accepted, You will receive an e-mail detailing the features of the Service that will be available to You as part of the trial. In the email accepting Your request for the trial, StreamAlive will also provide You with a sign-in name (which would be the e-mail id provided by You during Your request for the trial) and a password to activate Your trial. The Trial Period shall commence upon the authorization of Your Request by StreamAlive, and shall terminate either (i) at the end of the trial period as stated in the email accepting Your request for the trial, or (ii) if no such date is specified, 90 days from the date of Your initial access to the trial Services. During the Trial Period, You shall be a ‘trial user’ and not a ‘subscriber’ to the Service. Following expiration of the Trial Period, Your right to access or use the Service will automatically cease unless You purchase subscriptions to the Service using the order process prescribed by StreamAlive. 

If You have ordered subscriptions to the Service, upon acceptance of Your order, You will receive log in ID(s) and password(s) as per Your order to activate Your subscription. You can use the log in IDs to access and use the Service in accordance with these Terms. You shall be solely responsible for safeguarding the security and confidentiality of the log in ID(s) and password(s) to access the Service and You shall be solely responsible for all actions initiated using Your log in ID(s) and password(s). If You become aware of any unauthorized use of Your log in ID(s) or password(s), You must notify StreamAlive of the same by e-mail addressed to support@streamalive.com with the title “Unauthorized Use of Username / Password” and new log in ID(s) and/or password(s) will be issued to you.  

You will be provided a certain number of login ID(s) as indicated in Your order or in the email accepting Your request for a trial. Using the said log in ID(s), You will have access to use the Service subject to applicable license terms, as specified in, and subject to the limitations, as specified in Your order/email accepting Your request for a trial.

You confirm that You have provided accurate, current and complete information while subscribing to the Service and that You will keep all such information current, complete and accurate at all times for as long as You use the Service. All such information shall be maintained in accordance with the Terms and the Privacy Policy. 

You are responsible for (a) compliance with this Agreement, (b) compliance with the Youtube Terms of Service, usually at https://www.youtube.com/t/terms; and (c) having the right, title, permissions, and interest in the data to make it available to StreamAlive for processing.


‍License 

‍During Your Trial Period, StreamAlive grants You a non-exclusive, personal, limited, non-transferable, revocable, royalty free right to access and use the Service in the form made accessible and/or provided to You by StreamAlive, solely for Your own internal evaluation and testing of the Service. StreamAlive reserves the right to modify or discontinue any trial at any time without notice. During the Trial Period, StreamAlive provides the Service “AS IS” and without any warranty or indemnity (to the maximum extent permitted by law).

During the term of Your subscription to the Service, You shall have a license (as detailed below) to use the Service subject to these Terms read with Your order: 
On Your subscription to the Service, StreamAlive grants You a non-exclusive, personal, non-transferable, non-sublicensable, limited and revocable (in accordance with these Terms) license to access and use the Service for Your internal business purpose. You will also have a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the information and data generated by Your use of the Service as contained in the documents (in electronic or other form) made available to You by StreamAlive during the course of Your subscription (“the Content”), solely for Your internal business purposes related to engaging your audience and analysis of engagement data. You shall not issue copies, communicate to the public, translate, adapt or reproduce the Content except for Your internal business purposes. 

Your subscription to the Service is for You alone and cannot be shared or used by any third party and accordingly, You do not have the right to share Your log in and password with any third party (including Your Affiliates or Your Clients). In these Terms, “Affiliate” with respect to a party, means any entity which directly or indirectly controls, is controlled by, or is under common control with such party, where “control” means the power, directly or indirectly, to direct, or to cause the direction of, the management and policies of an entity, whether through majority ownership of voting securities or equity interests. 


Except as may be expressly permitted by these Terms as applicable to You, You will (a) not use or access the Service or Content, (b) not make the Service or Content available to, or use any Service or Content  for the benefit of, any third party (c) ensure compliance with all applicable laws, rules or regulations including those of the country in which You reside and / or from which You access the Service ; (d) not market, offer to sell, and/or resell, license, sublicense, distribute, rent or lease the Services or Content to, or for the benefit of any unauthorized third party, (e) not use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third party privacy/publicity rights or third party intellectual property rights, (f) not use the Service to store or transmit viruses, worms, time bombs, Trojan horses and/or any other harmful or malicious code, files, scripts, agents or programs (g) not use the Service to send unsolicited or unauthorized advertising, junk mail, or spam; (h) access / use the Service only through the interfaces and protocols provided or authorized by StreamAlive and You will not use the Service in any manner that may disrupt, interfere with or negatively affect the Service or the networks through which You access and use the Service (i) not circumvent any limitations or security features included by StreamAlive in the use of the Service or attempt to gain unauthorized access to any Service or Content or its related systems or networks, (j) not copy,  frame or mirror any part of any Service or Content, other than copying or framing on Your own intranets, database or otherwise for Your own internal business purposes or otherwise as expressly permitted by these Terms; (k) not modify, distribute, prepare derivative works of, reverse engineer, reverse assemble, disassemble, decompile or attempt to decipher any code relating to the Service (to the extent such restriction is permitted by law); (l) not access the Service or Content in order to build a competitive product or service, or (m) not use the Service directly or indirectly for audience engagement or other audience analysis if You are a direct competitor of the Service.

If any third party, including any competent authority, informs StreamAlive, or if StreamAlive suspects that You are in violation of any of the above restrictions or these Terms, StreamAlive reserves the right to examine Your use of the Service. On such examination, if StreamAlive finds any such violation, notwithstanding StreamAlive’s right to seek relief from a court of competent jurisdiction, StreamAlive reserves the right to terminate these Terms and discontinue Your subscription to the Service with immediate effect. 

‍Intellectual Property Rights: 

‍Except for the limited subscription rights granted by these Terms, all rights in the Service and any intellectual property rights related thereto are reserved by StreamAlive. All intellectual property rights in the Website, the Service and the Content are owned by StreamAlive and are protected by copyright and other laws. The copyright in the design and content of this Website are all owned by StreamAlive. You shall not remove or obliterate any copyright, trademark or proprietary rights notices from the Content and shall reproduce all such notices on all authorized copies of the Content or reports and materials generated using the Content. The exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction of this Website by any means and in any form, in whole or in part, and to make this Website available to the public, and to distribute any copyright protected material in the Website shall remain with StreamAlive or its licensors.

Limitation of Service

‍You hereby agree and accept that StreamAlive is only responsible for obligations explicitly stated in these Terms and the Service are subject to limitations which includes but is not limited to the following: 

To use the Service, You will be required to arrange for all computer and telecommunications equipment, software and services for access to the internet at Your own cost and StreamAlive shall not be responsible for the same in any manner whatsoever; 

The transmission, storage and or retrieval of Your Data and the provision of the Service through the internet is subject to a variety of factors beyond the reasonable control of StreamAlive, that make such transmission, storage, retrieval and or provision of Service potentially unreliable, including any interruption or unavailability of the third-party hosting services used by StreamAlive to host the Website and its services. In no event shall StreamAlive be liable for any failure or interruption of Service, including without limitation those failures and interruptions resulting in part or entirely from circumstances beyond StreamAlive’s reasonable control;

You shall be solely responsible for protecting the information on Your computer systems including but not limited to installing appropriate anti-virus software, updating Your applications, password protecting Your computer etc; or

Whilst all reasonable efforts have been made to ensure the accuracy of the Content, StreamAlive shall not be responsible for any error or omission in respect thereof.

‍Your Data

‍By using the Service, You consent to the use of any information and data which You make available to StreamAlive, either through the Service or otherwise in accordance with these Terms and StreamAlive’s Privacy Policy that can be viewed at www.streamalive.com/privacy (“Privacy Policy”). For details of the data and information that is collected by StreamAlive and how this information is used, please refer to the Privacy Policy. 

You own all Your Data (“Data”). But by making Your Data available to StreamAlive, You grant StreamAlive and its Affiliates, agents and distributors permission to access, copy, store, transmit, reformat and use Your Data for the purpose of providing the Service to You and as provided in the Privacy Policy. The terms of the Privacy Policy are deemed incorporated and a part of these Terms.

 If You do not want us to contact You by telephone, mobile phone and or by email for marketing purposes, please let us know by sending us an email at support@streamalive.com at any time and we will thereafter, not contact You for marketing purposes. 

‍Third Party Websites

‍The Website may provide links to third party websites, which websites are outside the control of StreamAlive. StreamAlive does not therefore endorse or offer any judgment or warranty and accepts no responsibility or liability for the authenticity, availability, suitability, reliability, accuracy of the information, software, products, services and related graphics contained or of any of the goods/services offered by such third party sites or for any damage, loss or harm, direct, indirect or consequential or any violation of local or international laws that may be incurred by Your visit and/or transactions/activities on these third party site(s).

‍Maintenance, Support & Availability of Service

‍You will be entitled to receive email support for Your subscription at no additional charge.  For support You can email support@streamalive.com and you will receive a response within 24 hours.  StreamAlive will use commercially reasonable efforts to fix bugs within a reasonable time. StreamAlive shall also use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which You will receive notice (by email) at least 6 hours’ in advance) or (b) any unavailability caused by circumstances beyond StreamAlive’s reasonable control.

‍Payment For Service

‍StreamAlive reserves the right to discontinue / prevent Your access to the Service if payments as per Your order are not paid when due. The Service subscribed to are non-cancelable and fees paid are non-refundable unless otherwise agreed in Your order. StreamAlive and its agent, distributors, and partners retain the right to change the fees for the Service or the acceptable mode of payment by giving at least 30 days advance notice, provided however that the changed fees will not be applicable till the end of Your then current subscription period. Nothing in this clause prejudices StreamAlive’s right to seek relief from a court of competent jurisdiction if payment has not been received more than 90 days since the date that the payment was due.

‍Warranty and Disclaimer

‍STREAMALIVE WARRANTS THAT IT USES A COMMERCIALLY REASONABLE LEVEL OF CARE AND SKILL TO ENSURE THAT, UNDER NORMAL CONDITIONS OF USE, THE SERVICE WILL CONFORM IN MATERIAL RESPECTS TO THE SERVICE DESCRIPTION PROVIDED BY STREAMALIVE. 

OTHERWISE THAN AS SPECIFICALLY WARRANTED IN ABOVE CLAUSE STREAMALIVE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, DATA ACCURACY AND COMPLETENESS. STREAMALIVE MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. YOU ACKNOWLEDGE AND AGREE THAT THE ALLOCATION OF RISK CONTAINED IN THIS CLAUSE HAS BEEN TAKEN INTO ACCOUNT AND IS REFLECTED IN THE FEES CHARGED FOR THE PROVISION OF THE SERVICES BY STREAMALIVE.

‍LIMITATION OF LIABILITY

‍NEITHER PARTY WILL BE LIABLE TO THE OTHER OR TO ANY THIRD PARTY FOR ANY LOST PROFITS, REVENUES, DATA OR ANTICIPATED SAVINGS OR FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATEVER AND HOWEVER CAUSED, WHETHER ARISING UNDER STATUTE, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME ARISING. 

NOTWITHSTANDING ANYTHING CONTAINED IN THESE TERMS OR THE ORDER, STREAMALIVE AND ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE AND THEIR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT, IF ANY, PAID BY YOU FOR YOUR SUBSCRIPTION TO THE SERVICES. 

‍INDEMNITY: 

‍DURING THE TERM OF YOUR SUBSCRIPTION, STREAMALIVE WILL DEFEND YOU AGAINST ANY CLAIM, DEMAND, SUIT, OR PROCEEDING (“CLAIM”) MADE OR BROUGHT AGAINST YOU BY A THIRD PARTY ALLEGING THAT THE USE OF THE SERVICE IN ACCORDANCE WITH THESE TERMS INFRINGES OR MISAPPROPRIATES THE INTELLECTUAL PROPERTY RIGHTS OF THE SAID THIRD PARTY, AND SHALL INDEMNIFY YOU FOR ANY DAMAGES FINALLY AWARDED AGAINST, AND FOR REASONABLE ATTORNEY'S FEES INCURRED BY YOU IN CONNECTION WITH ANY SUCH CLAIM; PROVIDED THAT YOU: (I) PROMPTLY GIVE STREAMALIVE WRITTEN NOTICE OF THE CLAIM; (II) GIVE STREAMALIVE SOLE CONTROL OF THE DEFENSE AND SETTLEMENT OF THE CLAIM (PROVIDED THAT STREAMALIVE MAY NOT SETTLE ANY CLAIM UNLESS THE SETTLEMENT UNCONDITIONALLY RELEASES YOU OF ALL LIABILITY); AND (III) PROVIDE STREAMALIVE WITH ALL REASONABLE ASSISTANCE, AT STREAMALIVE’S EXPENSE. STREAMALIVE SHALL HAVE NO OBLIGATION TO DEFEND OR INDEMNIFY YOU TO THE EXTENT THAT A CLAIM IS BASED ON: (A) USE OF THE SERVICE OTHER THAN IN ACCORDANCE WITH THE TERMS OF THESE TERMS (B) COMBINATION, OPERATION OR USE OF THE SERVICE OR CONTENT WITH YOUR OR A THIRD PARTY’S SERVICES OR CONTENT. IF YOUR USE OF ANY OF THE SERVICE IS, OR IN STREAMALIVE’S OPINION IS LIKELY TO BE ADVERSELY AFFECTED AS A RESULT OF A CLAIM, STREAMALIVE SHALL, AT ITS SOLE OPTION AND EXPENSE, EITHER (I) PROCURE FOR YOU THE RIGHT TO CONTINUE TO USE THE SERVICE AS CONTEMPLATED HEREIN, OR (II) REPLACE OR MODIFY THE SERVICE TO MAKE THEIR USE NON-INFRINGING WITHOUT DEGRADATION IN PERFORMANCE OR A MATERIAL REDUCTION IN FUNCTIONALITY.  IF OPTIONS (I) AND (II) ABOVE ARE NOT REASONABLY AVAILABLE, STREAMALIVE MAY, IN ITS SOLE DISCRETION AND UPON WRITTEN NOTICE TO YOU, TERMINATE THIS AGREEMENT, CANCEL ACCESS TO THE SERVICE AND REFUND TO YOU ANY PREPAID FEES PRO-RATED FOR THE UNUSED TERM OF YOUR SUBSCRIPTION. THE FOREGOING STATES STREAMALIVE’S SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM HEREUNDER.

YOU SHALL DEFEND, INDEMNIFY AND HOLD STREAMALIVE, ITS SUPPLIERS, DISTRIBUTORS, PARTNERS AND THEIR RESPECTIVE AFFILIATES HARMLESS AGAINST ANY CLAIM, SUIT, DEMAND OR PROCEEDING MADE OR BROUGHT AGAINST ANY OF THEM AS A RESULT OF YOUR USE OF THE SERVICE OR CONTENT IN BREACH OF THESE TERMS, INCLUDING AGAINST ANY DAMAGES FINALLY AWARDED AND FOR REASONABLE ATTORNEY'S FEES AND RELATED COSTS INCURRED BY ANY OF THEM IN CONNECTION WITH ANY SUCH CLAIM. 

‍Confidentiality:

‍Except as expressly permitted hereunder, each party shall hold in confidence and not use or disclose any materials or information disclosed to it by the other party ("Confidential Information"). Confidential Information will also include the Content, which shall be deemed the Confidential Information of StreamAlive. Each party shall treat the other party's Confidential Information with at least the same degree of care it uses to prevent unauthorized disclosure or use of its own Confidential Information, but in no event less than reasonable care. Access to the Confidential Information shall be limited to employees and agents of the receiving party who have a legitimate "need to know" the information for their performance of these Terms or any third party who is authorized by the terms of these Terms to receive such Information, and who have been advised of the confidential nature thereof and who have agreed in writing, as a condition of employment, engagement or otherwise, to protect the Confidential Information with terms no less than are imposed by these Terms. 

‍Term, Termination and Consequences

‍These Terms shall remain binding on the parties for the term of Your subscription as indicated in Your order and shall terminate automatically on the termination or expiry of Your subscription.

StreamAlive may terminate Your subscription to the Service in the event that You are in breach of these Terms, and fail to remedy the breach within thirty (30) days of notice calling on You to remedy the breach. On such termination, fees paid (if any) for the unexpired term of Your subscription shall not be refunded.

You may terminate Your subscription to the Service in the event that StreamAlive fails to provide the Service as warranted in these Terms and does not remedy such failure within thirty (30) days of notice calling on StreamAlive to remedy the failure. On such termination, StreamAlive shall refund to You any fees paid, pro-rated for the unused term of Your subscription.

StreamAlive may terminate Your subscription without cause by issuing thirty (30) days advance notice to You, in which event StreamAlive shall refund to You any fees paid, pro-rated for the unused term of Your subscription.

You may terminate Your subscription without cause by giving StreamAlive thirty (30) days advance written notice of Your intention to do so, which termination will become effective at the end of the then existing subscription period.

Upon expiry/termination of Your subscription, Your right and license to access and/or use the Service immediately ceases. Your login ID and password will be deactivated, and You will no longer be able to access the Service nor will You receive any further Content.  Further, all Your Data will be deleted.

‍Change to Service:

‍StreamAlive reserves the right to change or modify the Service (by addition or deletion of certain features of the Service) with or without notice to You provided that StreamAlive shall inform You in the event there is any change in the pricing for the Service as mentioned. If the change or modification results in degradation in performance or a material reduction in functionality of the Service, Your sole remedy is to terminate Your subscription and, on such termination, StreamAlive will refund to You any fees paid, pro-rated for the unused term of Your subscription. StreamAlive reserves the right to suspend or discontinue the Service by giving You written notice, in which event StreamAlive will compensate You by paying You any fees / charges paid by You, pro-rated for the unused portion of the subscription period. 

‍Amendment:

‍These Terms may be amended only by notice to You and any such amendment shall be effective prospectively from the date of notification of such amendment on the Website.  

‍Notices:

‍All notices to StreamAlive shall be in writing and shall be made via e-mail to accounts@wordsworth.ai and all notices to You shall be made via e-mail to the e-mail address You provide at the time of Your registration.

‍Use of Trademarks:

You hereby permit StreamAlive to use Your name and logo in its sales, marketing, advertisement or other publications or materials, in any medium whatsoever (including on the Website), for the sole purpose of identifying You as a subscriber of the Service. ‍

‍Governing Law and Jurisdiction:

‍This Website is deemed to be located in the United States and the Service is deemed to be provided from the United States. These Terms, its validity, its interpretation and performance shall be governed by laws as agreed in Your order, without regard of any conflict of law principle or rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. You agree that any dispute between the parties hereto arising out of or in connection with these Terms (including any question regarding its validity or termination) shall be submitted exclusively to the competent courts located in the jurisdiction as agreed in Your order to the exclusion of any other court that may otherwise have had such jurisdiction in the matter. 

‍Miscellaneous:

‍If any term or provision of these Terms shall be declared invalid by a court of competent jurisdiction, then such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and the remainder of these Terms shall remain in full force and effect, according to its terms. The failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such clause. Your right to use the Service is personal to You and You shall not assign or transfer in any manner any of Your rights, obligations or interest in these Terms or Your subscription to any third party. StreamAlive may freely assign its rights and obligations hereunder. Should there be any conflict in terms between these Terms and Your order, the terms and conditions set forth in the Order shall prevail, to the extent of such conflict. These Terms (including Your order which is incorporated and deemed part of these Terms), constitute the entire agreement between StreamAlive and You regarding the Service and supersedes all prior agreements regarding the subject matters hereof. When You use the Website and provide any information on the Website; or when You click any of the buttons available on the Website; or when You send an e-mail to StreamAlive, You are communicating with StreamAlive through electronic records. You hereby consent that such electronic records, whether sent by You or automatically generated by the computer system when You click on any of the buttons available on the Website, shall be deemed to be communications sent in writing by You. 

‍Grievance Redressal:

‍If You have any other concern or grievance with respect to the content/information/data on the Website please send an e-mail to support@streamalive.com and we will study the matter and take such action as we deem appropriate under the circumstances.