Complaint handling Training for fraud investigation teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Complaint handling training for fraud investigation teams? Lets make this session the interactive experience it deserves to be. Heres how!
Put Them on the Map
Break the ice with the Magic Maps feature. Ask your fraud investigators where they'd love to conduct their next investigation, turning their earth-bound locations into a geography of ambition right on your screen.
Knowledge Check-in with Rating Polls
Use Rating Polls to see how comfortable your team feels about handling complaints. Are they experts or do they need those extra notes? Let them rate their knowledge from 1 to 5.
Capture the Mood with a Word Cloud
Find out how your team feels about complaint handling using the Wonder Words feature. Excited? Intimidated? Its a visual mood check that keeps everyone on their toes!
Impact Discussion with Talking Tiles
Engage your team with Talking Tiles by asking them how handling complaints impacts their job. Youll literally see their thoughts fall into place like Tetris pieces.
Explore Complaint Handling Interests with Polls
Use Power Polls to discover which aspect of complaint handling your trainees are most curious about. Its simple-it helps you tailor the session to their needs!
Volunteer Roulette with Spinner Wheel
Need a volunteer to answer a question? Use the Spinner Wheel to randomly select someone to speak. Its fun and keeps everyone on the edge of their seats.
Test Their Knowledge with a Quiz
Add a quiz interaction to test their knowledge on complaint handling procedures. Pose a tricky multiple-choice question and keep everyone guessing the right answer.
Knowledge Check-in with Rating Polls
Use Rating Polls to see how comfortable your team feels about handling complaints. Are they experts or do they need those extra notes? Let them rate their knowledge from 1 to 5.
Seamless Q&A Collection
The Q&A session just got easier. StreamAlives Quick Questions wrangles those inquiries straight from the chat, no separate Q&A box needed!
Engagement Insights with Analytics
Dive into Analytics post-session to see how engaged your audience was. Identify top participants and share your super engaging results with the team.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
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Interactions in action
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