Customer service Training for credit card operations
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Customer service training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Customer service training for credit card operations and you want to make the session fun and interesting. Lets see how to make that happen.
Magic Maps for a Fun Start
Break the ice in your customer service training by asking attendees where they're joining from or their dream travel destination. Let StreamAlive's Magic Maps create a buzz as participants see their locations appear on a live map. A visual treat that's both engaging and a great way to start!
Gauge Their Knowledge
Use the Rating Poll to quickly gather feedback on the audience's current knowledge level about credit card operations. It's a simple way to tailor your content right from the get-go based on what they know!
Explore Their Perceptions
Build a Word Cloud to capture initial reactions to customer service training. Are they feeling excited, nervous, or eager to learn? The Word Cloud makes these sentiments visible and relatable.
Impact of Service on Roles
Ask attendees how customer service influences their roles, and watch as responses cascade down like Tetris tiles with Talking Tiles. This opens up insightful discussions, giving depth to their responses.
Curate Their Interest
Launch a Poll to discover which aspect of service training interests them most, such as handling complaints or mastering empathy. StreamAlive makes it easy to cater your presentation to their preferences.
Select the Speaker
When you're ready to hear from your audience, use the Spinner Wheel to randomly choose a participant to unmute and share their thoughts. It's a fun, unbiased way to involve everyone.
Test Their Knowledge
Add a Quiz to test what they've learned about customer service, with questions focusing on procedures in credit card operations. Ensure interaction and retention by using StreamAlive to display results dynamically.
Gauge Their Knowledge
Use the Rating Poll to quickly gather feedback on the audience's current knowledge level about credit card operations. It's a simple way to tailor your content right from the get-go based on what they know!
Streamlined Q&A
Let StreamAlive manage questions seamlessly, pulling them directly from the chat to ensure nothing is overlooked. This keeps your Q&A session smooth and interactive.
Measure Engagement & Success
Once your session ends, dive into StreamAlive's analytics. Understand how engaged the audience was, pinpoint your top participants, and use feedback to enhance future sessions. Easily share insights via email or Teams.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Customer service
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
See how StreamAlive transforms live training with engaging events and interactive sessions across industries.
Interactions in action
(it's free)
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