Use Magic Maps to break the ice by asking, "Where are you all tuning in from today?" This is a perfect warm-up to get people talking and sharing, while literally setting the stage for geographic insights.

Start with a Rating Poll to understand everyones familiarity with customer service. Simply ask, "On a scale of 1 to 10, how knowledgeable are you about insurance customer service?"

Use Wonder Words to gauge feelings towards customer service. Ask, "Whats one word that comes to mind when you think of customer service?" and watch a colorful mosaic of responses unfold!

Activate Talking Tiles by asking, "How does customer service impact your work today?" and watch responses turn into a dynamic visual show, giving you insights into roles and concerns.

Activate a Power Poll to ask, "Which customer service skill are you most interested in improving?" Options like 'Handling difficult customers', 'Communication skills', and 'Process efficiency' can guide your training focus.

Use the Spinner Wheel to randomly select a participant who will answer, "Whats a surprising customer service experience you've had?" Its spontaneous and keeps everyone on their toes!

Set up a Quiz with a question like, "Which of the following is the best initial step in resolution?" to encourage learning and sharpen focus on key processes.

Start with a Rating Poll to understand everyones familiarity with customer service. Simply ask, "On a scale of 1 to 10, how knowledgeable are you about insurance customer service?"

Use StreamAlive's Q&A feature to effortlessly gather questions from your audience's chat messages, streamlining how you address their inquiries.

Check StreamAlives analytics to see which parts of your training hit the mark, identify your most engaged team members, and share these insights via Teams or Email.