Break the ice right from the start of your training by using the Magic Maps feature. Ask loan officers, Where are you joining us from today? or Which city brings you the warmest customer service memories? This not only starts things on a lively note but also shows everyone quite literally where each participant stands around the globe.

Before diving deep, discover everyones understanding of Customer service using Rating Polls. Ask something like, How confident are you in your knowledge of loan-related Customer service on a scale from 1 to 5? This gives you quick insight into how to tailor your session content.

Use Wonder Words to capture the initial feelings loan officers have about customer service. Pose a question like, How do you feel about Customer service training? and watch real-time sentiments like Excited, Intimidated, or Curious pop up visually on the screen.

Invite more detailed insights by using Talking Tiles. Ask them to share stories or instances of how Customer service impacted their job role. Their responses will fill the screen dynamically, opening up richer discussions.

Run a Poll to see which aspects of Customer service your audience wants to explore more. Ask something like, Which Customer service topic are you most interested in: Effective Communication, Managing Complaints, or Building Relationships?

Want to keep things light and spontaneous? Use the Spinner Wheel for selecting volunteers to share their experiences. Pose a question and let the wheel choose who gets to unmute and share.

Test their knowledge with a Quiz by asking a multiple choice question like, Whats the best first step in handling a complaint from a loan client? Its a fun way to reinforce learning and ensure theyre retaining key information.

Before diving deep, discover everyones understanding of Customer service using Rating Polls. Ask something like, How confident are you in your knowledge of loan-related Customer service on a scale from 1 to 5? This gives you quick insight into how to tailor your session content.

No Q&A box needed! StreamAlive automatically picks up audience questions directly from the chat. This keeps the session flowing smoothly while addressing inherent queries loan officers may have.

Once the session wraps up, you can delve into the Analytics to see which segment had the audience most engaged. Discover your top fans, and easily share interactive results with everyone on Teams or Email. This gives you insights for elevating future training too!