Dispute resolution Training for insurance customer service teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Dispute resolution training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!

Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.

You've been asked to conduct Dispute resolution training for insurance customer service teams, and you want to make the session engaging and interactive. Lets dive in to see how StreamAlive can bring your training to life.
Get on the Map
Break the ice by kicking things off with Magic Maps. Ask, 'Where in the world are you resolving disputes today?' or 'Whats your dream travel destination after a successful resolution?' Watch as your team's locations and dream destinations come alive on the screen.

Gauge Knowledge Levels
Use Rating Polls to discover your teams initial knowledge of Dispute resolution. Ask, 'On a scale of 1-10, how confident are you in handling customer disputes?' This gives you a quick snapshot of the groups baseline expertise.

What's the Vibe?
With a Word Cloud, capture everyone's feelings toward Dispute resolution-are they 'Excited'? 'Nervous'? 'Eager'? Just ask, 'Whats your current mood about diving into dispute resolutions?' and see the emotions evolve on screen.

Dispute Resolution Impact
Tap into Talking Tiles and ask your team, 'How does mastering Dispute resolution impact your role?' This can bring diverse perspectives to life as tiles animate across the screen, fostering a dynamic discussion.

Find the Focus
Use Power Polls to ask, 'Which aspect of Dispute resolution do you want to dive deeper into?' Let the audience guide the session by voting, ensuring everyone gets what they came for.

Fate's Volunteer
Need a brave soul to share their story? Use the Spinner Wheel to randomly select a volunteer to unmute and lead a discussion. It keeps everyone on their toes and ready to engage!

Test the Waters
Set up a fun Quiz and pose a question like, 'Whats a key first step in resolving a dispute?' With multiple-choice answers, include a trivia-like feel to check understanding while having fun.

Gauge Knowledge Levels
Use Rating Polls to discover your teams initial knowledge of Dispute resolution. Ask, 'On a scale of 1-10, how confident are you in handling customer disputes?' This gives you a quick snapshot of the groups baseline expertise.

Questions on the Fly
StreamAlives Q&A feature ensures you never miss a burning question. Simply prompt your attendees to drop their queries right into the chat - no need for a separate box - and address them as they appear.

Insights & Engagement
After the session, dive into StreamAlives Analytics to see what resonated most. Identify your most engaged participants and share detailed interaction reports via Teams or Email to keep the conversation going.











Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Dispute resolution
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
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Interactions in action
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