Virtual Instructor-led Training

Dispute resolution Training for insurance customer service teams

StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).

Make your instructor-led Dispute resolution training more fun with polls, word clouds, spinner wheels and more

Works inside your existing PowerPoint presentation

Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions

AI generates audience interactions for you

Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!

Built to work with MS Teams and Zoom

Native apps for Teams and Zoom so you never have to leave your existing workflows

No QR Codes

Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!

Quickly approved by your IT team

StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.

You've been asked to conduct Dispute resolution training for insurance customer service teams, and you want to make the session engaging and interactive. Lets dive in to see how StreamAlive can bring your training to life.

Magic map

Get on the Map

Break the ice by kicking things off with Magic Maps. Ask, 'Where in the world are you resolving disputes today?' or 'Whats your dream travel destination after a successful resolution?' Watch as your team's locations and dream destinations come alive on the screen.

Ratings Poll

Gauge Knowledge Levels

Use Rating Polls to discover your teams initial knowledge of Dispute resolution. Ask, 'On a scale of 1-10, how confident are you in handling customer disputes?' This gives you a quick snapshot of the groups baseline expertise.

Word Cloud

What's the Vibe?

With a Word Cloud, capture everyone's feelings toward Dispute resolution-are they 'Excited'? 'Nervous'? 'Eager'? Just ask, 'Whats your current mood about diving into dispute resolutions?' and see the emotions evolve on screen.

Talking Tiles

Dispute Resolution Impact

Tap into Talking Tiles and ask your team, 'How does mastering Dispute resolution impact your role?' This can bring diverse perspectives to life as tiles animate across the screen, fostering a dynamic discussion.

Poll

Find the Focus

Use Power Polls to ask, 'Which aspect of Dispute resolution do you want to dive deeper into?' Let the audience guide the session by voting, ensuring everyone gets what they came for.

Spinner Wheel

Fate's Volunteer

Need a brave soul to share their story? Use the Spinner Wheel to randomly select a volunteer to unmute and lead a discussion. It keeps everyone on their toes and ready to engage!

multiple choice

Test the Waters

Set up a fun Quiz and pose a question like, 'Whats a key first step in resolving a dispute?' With multiple-choice answers, include a trivia-like feel to check understanding while having fun.

Rating Poll

Gauge Knowledge Levels

Use Rating Polls to discover your teams initial knowledge of Dispute resolution. Ask, 'On a scale of 1-10, how confident are you in handling customer disputes?' This gives you a quick snapshot of the groups baseline expertise.

Q&A

Questions on the Fly

StreamAlives Q&A feature ensures you never miss a burning question. Simply prompt your attendees to drop their queries right into the chat - no need for a separate box - and address them as they appear.

Analytics & Reports

Insights & Engagement

After the session, dive into StreamAlives Analytics to see what resonated most. Identify your most engaged participants and share detailed interaction reports via Teams or Email to keep the conversation going.

Use StreamAlive in all your training sessions

StreamAlive isn’t just for

Dispute resolution

training,

it can also be used for any instructor-led training session

Explore similar traingin ideas: unlocking the potential of StreamAlive

See how StreamAlive transforms live training with engaging events and interactive sessions across industries.

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