Hey there, live session host! You and I both know that keeping an audience engaged during a live sales training is no small feat. Especially when it's high-end retail we're talking about, the stakes are high. Missed details in the sales process can cost big time, so it's crucial that your audience is not just present but fully tuned in and ready to learn. That's where some nifty tools and strategies come into play to make your session not just any session, but THE session everyone remembers—and learns from.
Put Your Attendees on the Map with Magic Maps
Kick off your session by making your audience feel seen and heard—literally! Use Magic Maps on MS Teams to plot where everyone is joining from in real-time. Start with asking, 'Where in the world are you joining us from today?' or get a little creative and ask something like, 'If you could teleport to your favorite luxury store anywhere on earth, where would you go?' This not only breaks the ice but also visually connects everyone on a global scale. It helps everyone see they're part of something bigger, motivating them to participate more.
Open the Floor with Opinion Polls
Make every voice heard with Open-Ended Polls. Ask your attendees open-ended questions like, 'What’s one technique you've found effective in closing a high-value sale?' This allows your sales team to learn from each other, sharing hidden gems that you might not cover otherwise. They send in their responses, and voila! You get a live feed of thoughts and ideas—fostering a genuinely collaborative and engaging training environment.
Gauge the Mood with Power Polls
Power Polls are a game-changer for live sessions. Use them to find out your audience’s most pressing questions or challenges, like 'What’s your biggest hurdle when selling high-end products?' or take a pulse on which training methods they find most effective. Let attendees vote in real-time and instantly see the results, providing you with insights that help steer the session towards what’s really going to benefit them—and keep them hooked.
Spin to Win with the Winner Wheel
Got some attendees who are a bit shy? The Winner Wheel is your best friend here. As your session progresses, use it to randomly pick active participants who’ve added to the chat, offering small rewards to celebrate their engagement. You could set criteria like choosing from those who’ve discussed ‘best practices for upselling luxury items’ in the chat. Not only does this jazz up the session with a fun little competition, but it also encourages more participants to be vocal throughout your training.
Picture Your Audience's Thoughts Using Wonder Words
Wonder Words lets you create word clouds that reflect the audience’s immediate thoughts. Throw in a question like, 'What’s the first word that comes to mind when you think of customer service in luxury retail?' As responses pour in, everyone gets a visual sense of common themes and ideas. It’s a fantastic way to end sections of your training, summarizing ideas visually and ticking up the engagement a notch. Plus, attendees love seeing their contributions come to life in such an interactive way.
Decisions Made Easy with Choice Circle
Power Polls are a game-changer for live sessions. Use them to find out your audience’s most pressing questions or challenges, like 'What’s your biggest hurdle when selling high-end products?' or take a pulse on which training methods they find most effective. Let attendees vote in real-time and instantly see the results, providing you with insights that help steer the session towards what’s really going to benefit them—and keep them hooked.