AI tools Training for contact center teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led AI tools training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
You've just been tasked with conducting a training session on AI tools for your contact center team and you're scratching your head wondering how to make it lively. Think of ways to make it fun, engaging, and get everyone pumped! Let's dive into it.
Put Your Audience on the Map
Break the ice and kick off your session by having everyone share where they are tuning in from using Magic Maps. Get them to share a future travel destination or a location that holds meaning to them. This not only livens up the conversation but gets everyone immediately engaged.
Measuring AI Knowledge Levels
Start by getting a pulse of the room on their current knowledge of AI tools with a Rating Poll. Are they novices or pretty much experts already? This lets you gauge how deep you need to dive during your training.
Feeling Out the Room
Use a Word Cloud to discover your participants' feelings towards AI tools. Are they excited, nervous, or somewhere in between? This gives you a glimpse of their mindset and helps you tailor your approach.
Impact of AI Tools
Let Talking Tiles bring the conversation to life. Ask your participants to share how AI tools impact their roles. Their responses will cascade on the screen in a fun, interactive manner that mimics a Tetris game.
Deep Dive Areas
Use the Polls feature to let your audience voice what topics theyre craving to learn more about in the realm of AI tools. Maybe it's chatbots or data analytics? Let them guide some of the content.
Volunteer Roulette
Feeling brave? Use the Spinner Wheel to pick a lucky volunteer. Ask them to unmute and share an instance theyve used or seen AI tools in action. Let fate decide who gets the mic next!
Test Their AI Know-How
Throw in a Quiz to see how much your audience already knows about AI tools. Toss out a multiple-choice question where only one answer is correct and see whos been paying attention.
Measuring AI Knowledge Levels
Start by getting a pulse of the room on their current knowledge of AI tools with a Rating Poll. Are they novices or pretty much experts already? This lets you gauge how deep you need to dive during your training.
Seamless Q&A
No need for separate Q&A boxes anymore! StreamAlives Quick Questions feature streams audience queries directly from the chat, making it seamless to address them in real time.
Session Feedback and Engagement Overview
After wrapping up your session, analyze how it went with StreamAlive analytics. Find out what parts your audience loved or zones where they maybe lost interest. Identify your most engaged participants and dish out appreciation their way!
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
AI tools
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
See how StreamAlive transforms live training with engaging events and interactive sessions across industries.
Interactions in action
(it's free)
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