Complaint handling Training for field sales teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Complaint handling training for field sales teams and you want to make the session fun and interesting. Lets see how to make that happen.
Put Your Audience on the Map
Break the ice by kicking things off with StreamAlive's Magic Maps. Ask your team, 'Where are you joining us from?' or 'Which city do you think you handle the most complaints from?' This will get everyone involved from the get-go.
Gauge Knowledge Quickly
Use Rating Polls to find out what everyones knowledge of Complaint handling is. Ask something like, 'On a scale from 1 to 10, how confident are you in resolving customer complaints?' and get immediate feedback.
Feel the Vibe
With Wonder Words, discover how people feel about Complaint handling training. Are they excited, intimidated, or maybe fearful? Pose the question 'Share one word that describes your current feeling about handling complaints.' and watch the real-time word cloud form.
Impact Insight
Ask people using Talking Tiles, 'What impact does Complaint handling have on your job role?' Let their responses turn into a dynamic visual display, capturing the essence of their thoughts and experiences.
Pinpoint Interests
Use Power Polls to find out what aspect of Complaint handling people want to know more about. Ask, 'Which part do you find most challenging: understanding customer needs, finding solutions, or following up?'
Let the Wheel Decide
Want to keep everyone alert? Use the Spinner Wheel to ask for a volunteer to unmute and answer your question, but let fate decide who will be asked to speak. It adds an element of surprise and fun!
Test Their Knowledge
Throw in a Quiz to ask the audience a multiple choice question about Complaint handling where only one answer is correct. For instance, 'Whats the first step in resolving a customer complaint?'
Gauge Knowledge Quickly
Use Rating Polls to find out what everyones knowledge of Complaint handling is. Ask something like, 'On a scale from 1 to 10, how confident are you in resolving customer complaints?' and get immediate feedback.
Real-Time Questions Answered
With StreamAlives Q&A feature, questions are picked directly from the chat. There's no need for a separate Q&A box. Easily manage and respond to queries on the fly.
Engagement Analytics
Dive into StreamAlives analytics to see how your presentation kept the attention of the audience. Discover who the most engaged audience members were, and share results from your interactions on Teams or via Email.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
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Interactions in action
(it's free)
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