Complaint handling Training for bank customer service teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct complaint handling training for bank customer service teams, and you want to make the session fun and interesting. Lets see how to make that happen!
Magic Maps to Begin
Break the ice by asking, "Where in the world are you joining us from?" This can lighten the mood and put a global spin on your meeting. Kick things off by having your audience pin their locations or share a favorite travel spot onto a real-time map-it's a great icebreaker!
Gauge Understanding with Rating Polls
Find out what everyones knowledge of complaint handling is. Ask them to rate their current understanding from 1 to 5. It's a simple way to see where your group stands and tailor your emphasis during the session.
Feel the Room with a Word Cloud
Ask your participants to share in one or two words how they feel about complaint handling. Are they excited? Intimidated? Fearful? A real-time word cloud gives you a quick pulse on the emotional state of the room.
Dynamic Discussions with Talking Tiles
Invite participants to share what impact complaint handling has on their job roles. As responses tumble down the screen like Tetris tiles, you'll get a vivid overview of different perspectives.
Interactive Learning with Polls
Find out what aspect of complaint handling people want to know more about. Maybe theyre curious about de-escalation tactics or interested in policy changes. Polls can guide you on topics to dive deeper into.
Engage Volunteers with Spinner Wheel
Looking for interaction? Ask for a volunteer to unmute and answer your question, but let fate decide by spinning the wheel. Its a thrilling way to encourage participation.
Test Knowledge with Quizzes
Pose a multiple-choice question about a complaint handling scenario. Only one answer is correct, and this gives you a fun, competitive edge to the learning experience.
Gauge Understanding with Rating Polls
Find out what everyones knowledge of complaint handling is. Ask them to rate their current understanding from 1 to 5. It's a simple way to see where your group stands and tailor your emphasis during the session.
Smooth Q&A with StreamAlive
Let StreamAlive pick up questions directly from the chat. No need for a separate Q&A box. Efficient and seamless, ensuring everyone is heard during your session.
Power Up with Analytics
Post-session, see how your presentation kept the attention of the audience, discover who the most engaged audience members were, and share results from your interactions on Teams or Email. Its a great way to reflect and improve for the next session!
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
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Interactions in action
(it's free)
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