Complaint handling Training for clearing houses
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Complaint handling training for clearing houses and you want to make the session fun and interesting. Lets see how to make that happen.
Mapping It Out
Kick things off by putting your audience on the map! Use Magic Maps to ask where everyone is tuning in from, or a location they associate with a challenging moment in customer service. It's a great icebreaker and helps everyone feel connected right from the start!
Gauge the Know-How
Find out what everyones knowledge of Complaint handling is. Use Rating Polls to ask participants to rate their current understanding on a scale of 1 to 10. It's a fast way to see where everyone stands and tailor your session accordingly!
Word on Complaints
How do people feel about Complaint handling training? Excited? Intimidated? Scared? Fearful? Dismissive? Use Word Clouds to visually see common sentiments among your participants.
Tile It All Together
Ask people what impact Complaint handling has on their job role and let Talking Tiles turn their responses into a dynamic, Tetris-like visual. It makes their thoughts come alive and keeps the session lively!
Poll for Interest
Find out what aspect of Complaint handling people want to know more about. Use Power Polls to gather their preferences in real-time. Whether it's dealing with difficult customers or mastering the art of empathy, you'll know what to focus on.
Spin to Speak
Use the Spinner Wheel to choose a volunteer to unmute and answer your question. Let fate decide who gets to share their thoughts or experiences about a particular scenario in complaint handling.
A Quick Quiz
Put their knowledge to the test with a fun Quiz on Complaint handling scenarios. Ask a multiple-choice question where only one answer is correct, and reveal the winner in real-time!
Gauge the Know-How
Find out what everyones knowledge of Complaint handling is. Use Rating Polls to ask participants to rate their current understanding on a scale of 1 to 10. It's a fast way to see where everyone stands and tailor your session accordingly!
Questions Answered
StreamAlive picks up questions directly from the chat, so you dont need a separate Q&A box. Address them seamlessly as they come in, making sure everyone feels heard and informed.
Analyze the Engagement
See how your presentation kept the attention of the audience, discover who the most engaged audience members were, and share results from your interactions on Teams or Email. Its all about making the session even better next time!
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
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Interactions in action
(it's free)
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