Start your session by getting everyone on the map! Ask participants to share where they're tuning in from with StreamAlive's Magic Maps. This creates a visual connection and sets a friendly tone. Plus, its a fantastic icebreaker!

Discover how your colleagues feel about their current complaint handling skills. Have them rate their confidence level on a scale of 1 to 5 using StreamAlives Rating Poll. It's a quick, visual check-in.

Get a sense of the room by asking attendees to describe Complaint handling in one or two words. Use StreamAlive to create a dynamic word cloud to visualize complex sentiments like excitement or nervousness.

Let participants share personal anecdotes about dealing with complaints through Talking Tiles. See their stories fall into place dynamically on your screen, turning abstract concepts into tangible experiences.

Use Power Polls to find out what specific parts of complaint handling your team wants to dive deeper into. Whether its de-escalation techniques or empathy training, tailor your session to meet their needs.

Need a brave soul to role-play a challenging customer interaction? The Spinner Wheel can randomly select someone to volunteer and make it a game rather than a chore.

Test your team's complaint handling know-how with a quick Quiz. Ask them a multiple-choice question where only one answer is correct and reveal the right choice for immediate learning.

Discover how your colleagues feel about their current complaint handling skills. Have them rate their confidence level on a scale of 1 to 5 using StreamAlives Rating Poll. It's a quick, visual check-in.

Let attendees inquiries be naturally captured from the chat with Q&A. No need to scan through chat history; StreamAlive effortlessly gathers questions, making it a breeze to address them.

After your session, use StreamAlive Analytics to see which parts of your training were most engaging, and identify which participants were your Fantastic Fans. Share these insights effortlessly via Teams or Email to keep improving!