Break the ice and kick things off by putting your audience on the map. Use StreamAlive's Magic Maps to ask, 'Where are you joining us from today? Not only will this add a visual pop to your session, but it'll also help people connect with the diverse experiences in the room. Maybe even ask them where theyve had the quirkiest complaint handling experience!

Find out what everyones current knowledge of Complaint handling is with a Rating Poll. Ask, 'On a scale from 1 to 10, how confident are you in handling complaints?' This gives you a quick pulse check on where everyone stands, so you know how to tailor the rest of your session.

Use a Word Cloud to capture feelings towards Complaint handling. Are they excited? Intimidated? Scared? Just type something like, 'In one word, how does Complaint handling make you feel?' This could lead to some interesting insights and set the tone for the rest of the training.

Ask people what impact Complaint handling has had on their job role and watch as their answers turn into engaging Talking Tiles. Questions like 'Share your biggest challenge in Complaint handling,' can help surface valuable real-world insights.

Use a Poll to determine which aspect of Complaint handling everyone wants to dive deeper into. 'Negotiation tactics? Root cause analysis? Documentation techniques?' This helps you tailor the session according to your audience's interests.

When it's time to ask for a volunteer to unmute and answer a question, why not let fate decide? Use the Spinner Wheel to select someone randomly, keeping everyone on their toes and adding an element of surprise!

Pop in a multiple-choice Quiz question about Complaint handling, where there's only one right answer. Ask something like, 'What's the first step in handling a complaint?' This makes learning interactive and fun.

Find out what everyones current knowledge of Complaint handling is with a Rating Poll. Ask, 'On a scale from 1 to 10, how confident are you in handling complaints?' This gives you a quick pulse check on where everyone stands, so you know how to tailor the rest of your session.

StreamAlives Q&A feature picks up questions directly from the chat, meaning there's no need for a separate Q&A box. This streamlined process ensures any burning questions about Complaint handling get answered during your session.

See how your presentation kept the audience engaged and discover who the most interactive members were. StreamAlive's analytics will allow you to share insights and results from your interactions via Teams or Email, helping you fine-tune future sessions.