Complaint handling Training for legal teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
You've been asked to conduct Complaint handling training for legal teams and you want to make the session fun and interesting. Lets see how to make that happen!
Put Your Audience on the Map
First things first, break the ice with StreamAlives Magic Maps. Ask them playful questions like "Where in the world are you joining us from today?" or "If you could handle complaints somewhere on earth, where would it be?" Watch this cool feature plot their locations in real-time. Perfect to kick things off!
Gauge Their Knowledge
Start by figuring out the rooms pulse using Rating Polls. Something like "On a scale of 1-10, how would you rate your confidence in handling complaints?" This gives you a quick insight into their current skill levels.
See The Big Picture
Create a Word Cloud with Wonder Words to capture how everyone feels about complaint handling. Ask, "Whats the first word that pops into your mind when you think of complaint handling?" Watch as the words 'excited', 'intimidated', or 'challenging' light up your screen!
Capture Their Impact
Discuss the impact of complaint handling on their job using Talking Tiles. Ask them how it influences their day-to-day responsibilities and see their responses magically fall like Tetris tiles on your screen.
Identify The Learning Priority
Use Power Polls to figure out which aspect of complaint handling theyre most curious about. Ask them, "Which part of complaint handling do you want to explore more: Legal aspects, Emotional Intelligence or Communication Skills?"
Let Fate Decide
Need a volunteer? Use the Spinner Wheel to let fate decide who gets to unmute and share their views or answer a question. It adds a fun element and keeps people on their toes!
Test Their Knowledge
Got your training content ready? Run a Quiz to spice things up with questions like "In complaint handling, which procedure is crucial to follow?" and reveal the correct answer live!
Gauge Their Knowledge
Start by figuring out the rooms pulse using Rating Polls. Something like "On a scale of 1-10, how would you rate your confidence in handling complaints?" This gives you a quick insight into their current skill levels.
Seamless Q&A
With StreamAlives Q&A feature, easily field audience questions right from the chat. No separate Q&A box needed-just pure interaction as you go through your session!
See Behind The Scenes
Heres the real kicker with Analytics. After your session, get detailed insights into what parts got the most engagement, find out who your Fantastic Fans were, and share the interaction results via Teams or Email. Its like having a report card for your session!
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
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Interactions in action
(it's free)
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