Customer service Training for retail banking
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Customer service training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
So, youve been asked to conduct customer service training for retail banking and you're aiming to make the session engaging, right? Well, lets spice it up together! Here's how you can make everyone sit up and lean in.
Put Your Audience on the Map!
Break the ice with a touch of geography. Ask your participants where they're joining from with Magic Maps. This not only gets everyone chatting but visually seeing their locations on a shared map is oddly satisfying and starts the session on a high note.
Gauge Their Knowledge
Use Rating Polls to get a quick feel of everyones current knowledge about customer service in retail banking. A simple question like How confident are you in handling customer queries? can really set the tone.
Feel the Room's Vibe!
Wonder Words are perfect to understand how everyone feels about this customer service training. Get them to spit out words or phrases on their current mood - whether its excited, daunted, or ready to roll, it helps you tailor your session accordingly.
Impact Check
Use Talking Tiles to ask folks about the impact customer service has had on their job roles. Watch as their responses animate on the screen, its pretty cool seeing their thoughts tagged into reality!
Learning Desires
Quick Power Polls are your friends to uncover what aspects of customer service your audience wants to explore more. It makes choosing topics painless, plus everyone gets a voice!
Let Fate Choose!
Feeling adventurous? Use the Spinner Wheel to randomly select a participant. Its a light-hearted way to pick someone to answer or share an experience without awkward silence.
Check That Knowledge
Throw in a quick Quiz to keep things lively. Ask multiple-choice questions about customer service fundamentals and reveal the correct answers after. Its a surefire way to keep everyone on their toes!
Gauge Their Knowledge
Use Rating Polls to get a quick feel of everyones current knowledge about customer service in retail banking. A simple question like How confident are you in handling customer queries? can really set the tone.
Easy Peasy Q&A
No need for additional Q&A boxes. Let StreamAlive automatically collect questions right from the chat. Address them in real-time, making your session feel seamless and attentive.
In-depth Insights
After your session, use Analytics to see who was most engaged, what parts rocked, and where folks might have tuned out. Share these insights to refine future trainings and share the love on Teams or Email.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Customer service
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
See how StreamAlive transforms live training with engaging events and interactive sessions across industries.
Interactions in action
(it's free)
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