Complaint handling Training for transaction monitoring teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Complaint handling training for transaction monitoring teams and you want to make the session fun and interesting. Lets see how to make that happen.
Magic Maps
Kick off your session by plotting where everyone's from! It breaks the ice when you say, 'Where in the world are you joining us today?' Watch your audiences locations pop onto the world map in real-time. It's a great conversation starter!
Rating Polls
Gauge the room's understanding of complaint handling right at the start. Ask them to rate their knowledge on a scale of 1 to 5. You'll instantly know if you've got novices or pros in attendance.
Wonder Words
Why not ask, 'How do you feel about being here today?' Using the word cloud, participants can express if theyre excited, nervous, or eager to dive into complaint handling.
Talking Tiles
Get the conversation going by asking, 'How does effective complaint handling impact your role?' as participants type their answers, watch their ideas creatively fall as tiles on your screen.
Power Polls
Launch a poll to ask which area of complaint handling they think needs more focus. Is it communication skills, empathy, or resolution strategies? Capture and visualize what they prioritize the most.
Winner Wheel
Spin it to randomly select someone to share a success story or a challenge they've faced with complaints. It's a fun way to get everyone participating without the awkward silence.
Quiz
Test your participants knowledge with a quiz question like, 'Whats the first step in handling a customer complaint?' and reveal the correct answer live to keep the energy up.
Rating Polls
Gauge the room's understanding of complaint handling right at the start. Ask them to rate their knowledge on a scale of 1 to 5. You'll instantly know if you've got novices or pros in attendance.
Quick Q&A
Keep the session interactive by letting StreamAlive collect all questions directly from the chat. It's seamless and ensures every question is addressed, keeping your audience involved.
Interactive Insights
Post-session, dive into analytics to see which parts sparked interest and who the most active participants were. Share feedback and highlights with your team to hone future sessions.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
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Interactions in action
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