Break the ice by asking participants where they're tuning in from using Magic Maps. Start with questions like, "Which bank do you handle complaints for?" or "Which city is your branch in?" This gives a visual cue to see your audiences geographic diversity.

Start with a Rating Poll to find out what everyones knowledge of Complaint handling is. Ask, "On a scale of 1-10, how confident do you feel about handling customer complaints effectively?" This will help you tailor your session accordingly.

Using Wonder Words, check how participants feel about Complaint handling. Are they excited, intimidated, or maybe even dismissive? Ask, "What's the first word that comes to mind when you think of handling wholesale bank complaints?"

Utilize Talking Tiles to get participants to share the impact Complaint handling has on their job roles. Prompt them with, "Describe in a sentence or two, how complaint handling affects your day-to-day work."

Use a Power Poll to find out what aspect of Complaint handling your participants want to know more about. Ask them, "Which area in handling complaints do you find most challenging?" and list options such as communication, resolution strategies, or follow-up techniques.

Excite your audience by using the Spinner Wheel. Ask for a volunteer to unmute and answer a question, but let fate decide who it will be. It adds an element of surprise and fun to the session.

Conduct a Quiz to test the audience. Ask them a multiple choice question about Complaint handling-like "What is the first step in addressing a customer complaint?"-where only one answer is correct.

Start with a Rating Poll to find out what everyones knowledge of Complaint handling is. Ask, "On a scale of 1-10, how confident do you feel about handling customer complaints effectively?" This will help you tailor your session accordingly.

StreamAlive handles your Q&A effortlessly by picking up questions directly from the chat, so theres no separate Q&A box needed. Encourage your participants to type their questions as they come to mind.

Check StreamAlives Analytics to see how your presentation kept the audiences attention. Discover who the most engaged members were, and share these insights and results from your interactions with your team or on platforms like Teams or Email.