Customer service Training for bank customer service teams
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Customer service training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Customer service training for bank customer service teams, and you want to make the session fun and interesting. Lets see how to make that happen.
Put Your Audience on the Map
Kick things off by using the Magic Maps to know where everyone is joining from. Curious about your team's dream travel destinations or where they'd teleport to on Earth? Let the map tell their stories!
Check the Customer Service Knowledge Levels
Gauge the room's expertise! Use Rating Polls to find out how familiar your team is with various customer service practices, from 'Just Starting' to 'Pro'.
Get a Feel for the Room with Wonder Words
Use word clouds to capture emotions! Ask how the team feels about customer service. Responses like 'excited', 'intimidated', or 'curious' will reveal the overall vibe instantly.
Interactive Insights on Impact
Ever wondered what your team thinks about customer service's impact on their roles? With Talking Tiles, see detailed thoughts blooming right on your screen in vibrant, real-time stacks.
Dig Deeper with Power Polls
Find out which customer service topics your team is hungry to learn more about. From handling complaints to upselling skills, let the audience guide you with their preferences.
Voice of Fate - The Volunteer Spinner Wheel
Spice things up by letting the Spinner Wheel randomly choose a team member to voice their opinion or answer a question. It's like passing the speaking stick to someone, but cooler!
Test Their Knowledge with Quizzes
Throw in a multiple-choice quiz to see whos got the right answers. Its a fun way to check knowledge and spark some healthy competition!
Check the Customer Service Knowledge Levels
Gauge the room's expertise! Use Rating Polls to find out how familiar your team is with various customer service practices, from 'Just Starting' to 'Pro'.
Streamline Thoughts with Quick Questions
No need for extra tools or steps. StreamAlive collects all those curious questions right from the chat. Just let them type away and interact seamlessly.
Capture the Pulse with Analytics
After your session, dive into analytics to see who was engaged, what topics resonated most, and even share the session's highlights through Teams or Email.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Customer service
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
See how StreamAlive transforms live training with engaging events and interactive sessions across industries.
Interactions in action
(it's free)
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