Start with a warm welcome and ask, "Where in the world are you joining us from today?" Use Magic Maps to see your participants pop up globally. This not only breaks the ice but also adds a personal touch, connecting everyone visually. Try asking, "Which city holds the most special memories?"

Use Rating Polls to assess the group's baseline knowledge of customer service. Ask, "On a scale of 1-10, how confident do you feel about your customer service skills?" This allows you to tailor the rest of your session to their needs and expectations.

Pose the question, "In one word, how do you feel about customer service in corporate finance?" As participants type in their answer, watch different feelings like 'excited', 'nervous', or 'curious' appear in real-time, helping you gauge the rooms temperature.

Invite participants to share, "What impact does customer service have on your role?" Their responses will cascade down your screen like Tetris tiles, giving a dynamic and visual snapshot of how they connect with the topic.

Utilize Power Polls and ask, "What aspect of customer service do you want to learn more about today?" By offering options like 'communication skills', 'complaint handling', or 'relationship building', you can steer your session based on their preferences.

Bring in the Spinner Wheel for a spirited interaction! Ask, "Who would like to share their experience first?" and let the wheel randomly select a participant to start off the discussion, removing the fear of volunteering.

Pose a multiple-choice question around customer service best practices, prompting learners to engage their brains. E.g., "Whats the most important factor in resolving complaints swiftly?" Then reveal the correct answer using the Quiz feature.

Use Rating Polls to assess the group's baseline knowledge of customer service. Ask, "On a scale of 1-10, how confident do you feel about your customer service skills?" This allows you to tailor the rest of your session to their needs and expectations.

Forget juggling different windows. Let StreamAlive automatically collect questions as they're being asked. This way, you can seamlessly address queries as they flow in, without missing any crucial engagement moments.

Post-session, dive into Analytics to learn how your audience engaged with your content. You'll see engagement spikes, identify standout participants, and can easily share insights via Teams or Email to fine-tune future sessions.