Virtual Instructor-led Training

Customer service Training for field sales teams

StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).

Make your instructor-led Customer service training more fun with polls, word clouds, spinner wheels and more

Works inside your existing PowerPoint presentation

Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions

AI generates audience interactions for you

Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!

Built to work with MS Teams and Zoom

Native apps for Teams and Zoom so you never have to leave your existing workflows

No QR Codes

Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!

Quickly approved by your IT team

StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.

Youve been asked to conduct Customer service training for field sales teams and you want to make the session fun and interesting. Lets see how to make that happen.

Magic map

Put Your Team on the Map!

Break the ice, kick things off, and engage your team right from the start by mapping out your field sales members with Magic Maps. Ask them where they are joining from or even their dream location, and watch in real-time as their locations light up your session. It's interactive and a fantastic way to connect.

Ratings Poll

Check the Customer Service Savvy!

Find out what everyones knowledge of Customer service is. Use Rating Polls to ask them to rate their understanding or experience on a scale. It gives immediate insight into their current skills and knowledge level.

Word Cloud

Expressive Word Clouds

How do people feel about Customer service training? Excited? Intimidated? Get real-time feedback through word clouds, so you can tailor your approach based on their sentiments.

Talking Tiles

Impactful Customer Chats

Ask people what impact Customer service has on their job role. Let their detailed thoughts fall like Tetris tiles with Talking Tiles, adding a fun, engaging visual to their responses and sparking an authentic conversation.

Poll

Discover Learning Interests

Find out what aspect of Customer service people want to know more about through a dynamic power poll. This can guide your sessions direction and focus, ensuring you're covering topics your team is eager to learn about.

Spinner Wheel

Ready to Spin for a Chance?

Ask for a volunteer to unmute and answer your question, but let fate decide who will be asked to speak with the Spinner Wheel. This keeps participation lively and suspenseful!

multiple choice

Customer Service Brain Teaser

Ask the audience a multiple choice question about Customer service where only one answer is correct. Use the Quiz interaction to gauge their knowledge and spark some friendly competition.

Rating Poll

Check the Customer Service Savvy!

Find out what everyones knowledge of Customer service is. Use Rating Polls to ask them to rate their understanding or experience on a scale. It gives immediate insight into their current skills and knowledge level.

Q&A

Easy-Peasy Question Collection

StreamAlive picks up questions directly from the chat, no separate Q&A box required. Its all about being seamless and efficient as you manage inquiries during the session.

Analytics & Reports

Engagement Insights

See how your presentation kept the attention of the audience, discover who the most engaged audience members were, and share results from your interactions on Teams or Email. StreamAlive's analytics give you the insights needed to tailor and improve future sessions.

Use StreamAlive in all your training sessions

StreamAlive isn’t just for

Customer service

training,

it can also be used for any instructor-led training session

Explore similar traingin ideas: unlocking the potential of StreamAlive

See how StreamAlive transforms live training with engaging events and interactive sessions across industries.

See StreamAlive's
Interactions in action
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