Start your session by asking participants where theyre joining from. Its a fun way to break the ice and literally put your audience on the geographical map. Imagine seeing all those dots and clusters forming a beautiful global network right on your screen! You might find out some of your attendees are just around the corner.

Kick off with a simple rating poll to find out how confident attendees feel about their customer service skills. A quick 1-10 scale will do, showing you the varying levels of expertise in the room. Its an insightful way to tailor your content on the fly!

Ask your audience how they feel about customer service training in one word. Create an engaging, real-time word cloud. Words like 'excited', 'intimidated', or 'curious' will pop and grow, giving you a lively snapshot of their mood.

Pose open questions like Whats the impact of customer service on your role? As responses come in, watch them tile and tumble across your screen, turning simple chat answers into an animated visual show.

Run a poll to find out which aspect of customer service theyre most keen to dive into. Do they want to learn about conflict resolution or maybe building client rapport? Use their input to guide your session.

Need a volunteer for a live demo or role-play? Instead of the awkward pause, use the Spinner Wheel to randomly pick someone from the chat, making it feel like a fun game-show moment.

Test their customer service know-how with a quick quiz. Ask a multiple-choice question where only one option is correct. Reveal the right answer and celebrate the quiz champions in real-time!

Kick off with a simple rating poll to find out how confident attendees feel about their customer service skills. A quick 1-10 scale will do, showing you the varying levels of expertise in the room. Its an insightful way to tailor your content on the fly!

StreamAlive simplifies your Q&A by pulling audience questions straight from the chat. No need for a clunky separate Q&A box. Smooth, direct, and you can easily address their queries.

Post-session, check out who the most engaged participants were, analyze what part of your training captured attention the most, and share these insights via email. Keep getting better with every run!