Break the ice by asking your team 'Where are you joining from?' Imagine seeing all locations pop up in real-time on a world map. You could even ask 'What's one place you'd visit to understand global customer service better?' This not only livens things up but also makes everyone feel included from the get-go.

Start by having everyone rate their understanding of customer service on a scale from 1 to 10. This helps you know the expertise level in the room and see where gaps might exist or how much detail to dive into.

Ask, 'What's the first word that comes to your mind when you think of customer service?' Watch as a word cloud comes alive with responses like 'helpful', 'stressful', or 'rewarding.' It's a fun way to get a pulse on feelings in the room.

Pose a question like, 'How does customer service impact your daily tasks?' then let responses cascade down the screen. This vivid visual captures their thoughts dynamically, sparking lively discussions about their roles.

Find out what areas of customer service your audience is eager to dive into-be it complaint handling, customer engagement or digital service strategies. Have them vote, and you'll know what to emphasize in your training.

Want an interactive moment? Ask for a volunteer to share a customer service experience, then let the Spinner Wheel randomly choose someone-its like the game of fate! It's a playful way to get participants involved.

Ask a simple multiple-choice question: 'Whats the primary goal of customer service?' As your participants select their answers, watch them appear on screen, then reveal the right answer to boost understanding.

Start by having everyone rate their understanding of customer service on a scale from 1 to 10. This helps you know the expertise level in the room and see where gaps might exist or how much detail to dive into.

Let StreamAlive handle all questions from the chat, showing them directly within your presentation. No juggling with another Q&A section-every question is neatly captured for you to address effortlessly.

Post-session, take a look at who was most engaged, what parts of your training resonated, and share these insights easily with your team. It's like your session's feedback report card, minus the paperwork.