Break the ice and kick things off by getting to know where everyones logging in from. Use Magic Maps to plot each participants location on a real-time map. Ask your relationship managers: Where are you tuning in from today? or "What's the most memorable city you've been to for work?" Watch as the map lights up and brings people closer together.

Take the pulse of your audience by asking them to rate their current understanding of Customer service. Its a quick and easy way to assess where everyone stands, so you know exactly where to pitch your training session. Just a simple On a scale of 1-10, how confident are you in your Customer service skills? can be eye-opening.

Cue up some real-time insights with a word cloud. Ask how your trainees feel about customer service: words like 'challenging', 'rewarding', or 'essential' could make a grand entrance. Its a great way to visualize collective sentiment and adjust your approach based on that.

Imagine having responses cascade down the screen like falling tiles. Prompt them with: "Describe the impact of customer service on your role" for longer, thought-out answers. It's visually captivating and keeps everyone glued to what's being shared.

Find out which aspect of Customer service your audience is curious about tackling. Ask: "Would you like to delve deeper into conflict resolution, relationship-building, or technical support?" Let them pick, and you can tailor your session to what matters most.

Break up the monotony and pick a random volunteer to contribute or answer questions using the Spinner Wheel. Its an engaging way to ensure everyones glued to their screens, not knowing when the spotlight might land on them!

Run a lively quiz to challenge your attendees on their service skills. Perhaps pose a scenario and ask which method theyd choose? Keep it interactive with a simple multiple choice where a clear correct answer gives them a mini-victory!

Take the pulse of your audience by asking them to rate their current understanding of Customer service. Its a quick and easy way to assess where everyone stands, so you know exactly where to pitch your training session. Just a simple On a scale of 1-10, how confident are you in your Customer service skills? can be eye-opening.

StreamAlive makes life easier by neatly grabbing all your audience's questions from the chat directly. No more scrolling wildly through messages! Keep the session organic and make sure their burning questions dont go unanswered.

After your session, dive into the analytics to see who was tuned in and fired up. Identify who asked the most questions or was most engaged. Its not just for your ego; share these insights via Teams or Email to refine future training efforts.