Generative AI Training for call center agents
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Generative AI training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
Youve been asked to conduct Generative AI training for call center agents and you want to make the session fun and interesting. Lets see how to make that happen.
Magic Maps: Plotting Possibilities
Break the ice with Magic Maps by asking call center agents questions like Where are you joining us from today? or If you could teleport anywhere, where would you choose? This not only sets the tone but geographically connects everyone, making them feel part of something bigger.
Gauge the AI Gauge
Before diving into Generative AI, use Rating Polls to find out how familiar your agents are with it. Ask something like Rate your understanding of Generative AI from 1 to 5. This snapshot helps tweak your approach where needed!
Feelings in a Cloud
Create a word cloud to see how everyone feels about the AI training. Are they excited, curious, or maybe a bit intimidated? Posing questions like One word about how AI feels to you? makes people open up.
The Impact Shuffle
Use Talking Tiles for responses on how Generative AI impacts their roles. Ask, How do you think AI will change your daily tasks? and watch the responses cascade, providing rich context and storytelling.
Let Curiosity Lead
Use Power Polls to find out which aspect of Generative AI sparks the most interest. Query them with, "Which AI feature would you love to explore further?" to steer the session in the desired direction.
Spin the Participation Wheel
Use the Winner Wheel to randomly select who will share insights or answer questions about AI, like Describe a way you envision using AI in your job. It adds an element of surprise and keeps attendees ready to engage.
AI Pop Quiz!
Throw in a Quiz to spice things up. Ask questions like Which of these describes a Generative AI task? and reveal the answer in real time. A fun way for everybody to learn!
Gauge the AI Gauge
Before diving into Generative AI, use Rating Polls to find out how familiar your agents are with it. Ask something like Rate your understanding of Generative AI from 1 to 5. This snapshot helps tweak your approach where needed!
Streamlined Queries
Seamlessly handle questions using the Q&A feature. It picks up everything right from the chat. No lost questions, no extra boxes just smooth interaction.
Engagement Scorecard
Use analytics to review how your session went see the high points, uncover your most engaged participants, and easily share these insights via Teams or Email. It's like having a little helper noting it all down!
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Generative AI
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
See how StreamAlive transforms live training with engaging events and interactive sessions across industries.
Interactions in action
(it's free)
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