Alright, so you're gearing up for your big Customer Service Excellence Training on MS Teams. You've got all your slides in order, but here's the big question: How do you keep everyone tuned in and not checking their emails or scrolling through their phones? That's where the magic of engagement comes in. When you're hosting a live session, the last thing you want is a quiet room. Engaging your audience means they're attentive, interactive, and actually soaking up the information. Plus, an active session means people are more likely to remember what they've learned, making your training super impactful. Let's add some sparkle with StreamAlive’s interactive features!
Kicking Things Off with Magic Maps
Magic Maps is a fantastic opener for your live session on Customer Service Excellence. Start by asking your audience, 'Where are you guys joining us from?' As they respond, you'll see a real-time map light up with locations of your attendees. It's a cool way to get people involved right off the bat and have them visually see they are part of a bigger community. You can even throw in a question like 'What's a country you think excels in customer service?' and watch the map fill up with interesting responses. This not only kick-starts engagement but also sets a friendly tone. You can reset the map for another round with a different question, keeping things fresh.
Opinions Matter: Flex with Opinion Polls
If your session needs some open dialogue or diverse ideas, Opinion Polls are the way to go. Ask your attendees what they believe is the 'golden rule' of customer service and watch the chat flood with responses. It's a great way to gather a wide array of thoughts and experiences. Another great use is to spark conversation on what future trends in customer service might be. The open-ended nature allows for creativity and deeper thinking, encouraging attendees to share freely, which can lead to some insightful conclusions.
Get Audience Insights with Power Polls
Power Polls are perfect for gauging audience opinions or knowledge on the fly. During your Customer Service Excellence Training, you could run a poll on how many have dealt with a challenging customer this month. Or ask which customer feedback tool they find most effective. It's quick, and your attendees can just select numbers corresponding to their choices. Seeing results roll in live keeps everyone on their toes and can spark interesting discussions. Plus, by reviewing poll results, you can tailor your content to better suit your audience’s needs.
Spicing It Up with the Winner Wheel
Nothing says excitement like a little live giveaway or random picks during your training. With the Winner Wheel, you can easily select a participant at random to answer a question or win a small prize, like a coffee voucher. Imagine asking your attendees to share their best customer service tip in the chat, then using the wheel to pick a 'winner tip' to discuss. Or, if you're presenting a case study and need someone to summarize, let the Winner Wheel choose the volunteer. This adds a level of fun and keeps the energy high, preventing those mid-session lulls.
Visualize Thoughts with Wonder Words
Wrapping up your session on Customer Service Excellence with a Wonder Words activity can be both fun and enlightening. You could ask the group to type in one word that describes excellent customer service. As responses come in, the most popular terms grow larger in the word cloud. It's an amazing visual that can summarize the training's main takeaway or show what resonates most with your audience. Need feedback? Ask them for one word that describes the session itself and get instant, visual feedback. Wonder Words make abstract ideas tangible and help reinforce key points memorably.
Decisions, Decisions: Use Choice Circle
Power Polls are perfect for gauging audience opinions or knowledge on the fly. During your Customer Service Excellence Training, you could run a poll on how many have dealt with a challenging customer this month. Or ask which customer feedback tool they find most effective. It's quick, and your attendees can just select numbers corresponding to their choices. Seeing results roll in live keeps everyone on their toes and can spark interesting discussions. Plus, by reviewing poll results, you can tailor your content to better suit your audience’s needs.