Magic Maps can help you break the ice right at the start of your session. Try asking your participants, 'Where in the world have you resolved the toughest financial complaint?' as they join. This sets the stage for opening up about real-world experiences.

Use Rating Polls to find out how confident everyone is about their complaint handling skills. Ask, 'On a scale from 1 to 10, how skilled do you feel in handling financial complaints?' This gives you a quick look at the groups confidence levels.

Wonder Words could be your best friend here. Ask something like, 'Share a word that sums up how you feel about handling complaints.' Words like 'challenging,' 'necessary,' or 'rewarding' might pop up, making it easy to chat about common feelings.

Engage your participants by asking them what impact good complaint handling has on their client relationships. Their responses fall like tiles on Tetris making it a fun way to visualize strengths in their roles.

Throw a quick Power Poll into the mix, like, 'Which part of complaint handling would you like to improve most?' This insight helps tailor the session to real needs in real-time.

Using the Spinner Wheel, invite a volunteer to share their biggest complaint-handling success story, but leave it up to chance as to who speaks. Whats life without a little suspense, right?

Kick off a Quiz asking about basic complaint resolution steps tailored to finance scenarios. Confirm the right answers as you go, reinforcing key procedures your advisors should know.

Use Rating Polls to find out how confident everyone is about their complaint handling skills. Ask, 'On a scale from 1 to 10, how skilled do you feel in handling financial complaints?' This gives you a quick look at the groups confidence levels.

Leverage the Q&A feature to instantly address audience inquiries. No need to manage a separate Q&A box StreamAlive grabs those pressing questions directly from chat!

After your session, check out the Analytics to see what resonated with your advisors. Discover the most engaged learners and share success stories highlighted in your training over email or on Teams.