Break the ice with your trainees by asking where theyd teleport to after a busy day of assisting customers. This not only livens up the mood but also visualizes the geographic diversity within your team.

Start by finding out what everyones knowledge level of customer service principles is. This quick self-assessment can guide the depth of your session and highlight areas demanding more focus.

Gauge the initial sentiment towards customer service training using a word cloud. Let responses like 'excited,' 'intimidated,' and 'curious' appear dynamically to understand and address apprehensions or excitement upfront.

Create a dynamic dialogue by asking attendees to share how customer service impacts their job. Their entries will creative visually engaging effects as they appear like Tetris tiles, making the session lively and interactive.

Run a poll to discover which aspect of customer service your trainees are eager to explore further. Is it conflict resolution, listening skills, or maybe mastering the art of empathy? The responses can tailor your focus.

Want someone to share their experience on handling a difficult customer? Let fate decide by spinning the wheel, adding some fun uncertainty and ensuring everyone stays attentive.

Conduct a multiple-choice quiz on customer service tenets where only one option is correct gives you a pulse on their knowledge retention. It's engaging, and who doesnt love some friendly competition?

Start by finding out what everyones knowledge level of customer service principles is. This quick self-assessment can guide the depth of your session and highlight areas demanding more focus.

No need for a separate Q&A box, as StreamAlive picks questions right from the chat, ensuring nothing is missed. This helps keep the discussion focused and on track.

After the session, review how engaged your audience was, identify top participants, and understand topics that sparked interest. Sharing these insights via Teams or email extends the learning journey beyond the session.