Start with a fun question to break the ice, like 'Where in the world would you retire and buy a beach house after making a fortune at the stock exchange?' Watch as StreamAlive maps out these dream locations, making everyone feel connected.

Find out what everyones current knowledge of Customer service is. Use a simple question like, 'On a scale of 1 to 5, how confident do you feel in handling a customer's tough questions?' The real-time feedback will help you tailor your session accordingly.

Ask how your participants feel about Customer service training with a question like 'What's the first word that comes to mind when you think of providing service on a stock exchange floor?' Are they feeling excited, scared, or ready to learn?

Encourage your participants to share stories about how Customer service impacts their day-to-day roles on the trading floor. Their narratives become part of the training as they pop up dynamically on screen, making the session rich with real-life experiences.

Find out what aspect of Customer service your audience wants to dive deeper into. 'Do you want to learn more about communication skills, problem-solving, or managing difficult clients?' helps you cater the session to their interests.

Invite a little spontaneity into your session. Ask for a volunteer to share a story or answer a question about a memorable service experience, then let the Spinner Wheel decide who takes the mic!

Test your audience with a quick quiz. 'Which of these is the most important Customer service trait in a trading environment?' Give multiple-choice options that spark a little friendly competition.

Find out what everyones current knowledge of Customer service is. Use a simple question like, 'On a scale of 1 to 5, how confident do you feel in handling a customer's tough questions?' The real-time feedback will help you tailor your session accordingly.

StreamAlive picks up questions directly from the chat, removing the hassle of managing a separate Q&A box. Answer them in real-time and keep the conversation flowing smoothly.

After the session, use Analytics to see how your presentation held the audience's attention. Discover who was the most engaged and share these insights via Teams or Email for continuous improvement.