Kick off your training by breaking the ice through Magic Maps. Ask call center agents where in the world theyre tuning in from, or get creative with something like, "If AI could train you anywhere on earth, where would it be?" Instantly, a visual dynamic map pops up, getting everyone involved from the start.

Start by using Rating Polls to quickly understand what your agents already know about AI prompt engineering. Something like, "On a scale of 1 to 10, how would you rate your current AI knowledge?" This helps you tailor the training while also pulling everyone into the conversation.

Release some of the pre-training jitters by asking, "How do you feel about AI prompt engineering?" Lets see if people are excited, intrigued, or maybe a bit intimidated. Watch as these responses form a fascinating word cloud that sets the tone for your session.

Let your audience share how AI prompt engineering could impact their work, and watch these thoughts cascade onto the screen like falling tiles. Use this as a springboard for captivating conversation and collective brainstorming.

Fire up a quick poll to find out what element of AI prompt engineering your call center agents are most curious about. Be it automation, integrations, or future trends their choice will guide where you steer the session!

Looking for a brave soul to demo their thoughts on the task at hand? Use the Spinner Wheel to randomly select who will unmute and share. Its a fun way to lighten the mood and keep everyone on their toes.

After covering some basics, throw out a pop quiz with a question like, "Which of the following best describes a function of AI in call centers?" The interactive element makes learning lively and helps cement key points.

Start by using Rating Polls to quickly understand what your agents already know about AI prompt engineering. Something like, "On a scale of 1 to 10, how would you rate your current AI knowledge?" This helps you tailor the training while also pulling everyone into the conversation.

Let StreamAlive pick up any burning questions from the chat automatically, so you dont need to juggle multiple windows. Answer on the fly, ensuring all queries are captured and addressed seamlessly.

Once the trainings done, dive into StreamAlive Analytics to see who was ultra-engaged, which topics hit the mark, and maybe uncover areas for improvement. Share these insights via email and plan your next winning session.